Search box
web surveys
Visits:
Today: 0All time: 2197

FAQ

How to order the robot online?

To place an order in our e-shop, there is no need of registration.

You must follow these easy steps:

1. Select the product from the catalog and click "Add to the basket."

2. This will take you in the shopping basket. There you can change quantities. After changing a quantity of any product, click "Save". If want to go back to the list of recently viewed products, as click "Continue shopping".

3. If you have already made your choice and are ready to purchase you continue to the order form as click "Checkout".

4. Fill out the form with your personal data and click "send order".

How to confirm my order and receive details on delivery?

When you have created and confirmed the order by clicking on “Send order”, an e-mail will be sent to the address given by you at registration time, containing the number and date of the order, as well as its contents. Please, keep this message - it contains important information and is a confirmation that you have created and placed successfully your order.

Upon receipt of your order, we will contact you on the phone to clear the delivery details. Please bear in mind, that order fulfillment can take somewhere between 1 and 4 work days, depending on the courier service and other factors. More information on delivery charges can be found in "Delivery" section.

How can I return purchased products?

Return and replacement of goods

Within 7 days following the receipt of the goods, the customer has the right to return or replace it, upon the following conditions:

Preserved original packaging

There are no damages on the packaging

Shipping costs associated with the return and/or replacement of the good are covered by the customer.

Each item has its warranty period indicated. In case of warranty claim, contact the authorized service(s) listed on the warranty card.

How will the product be delivered when it is purchased and what will be the delivery time?

The product will be delivered thanks to a special road and air transport for European countries. Then for the rest of the world it will be air transport only. Fares for Europe will be E75 and for others E100. According to the contract, we have with the transport company called: Safe world transport (SWT). The delivery time will not exceed 15 days.